Sorry about that, Lilly — my bad.
Common reasons for chargebacks from survey walls (Prime/Cherries): advertiser reversals for suspected fraud or low-quality responses, mismatched/duplicate accounts, failing qualification checks, tracking not firing, or using VPNs/emulators.
What to do: check My Profile → Held Offers, grab screenshots/proof, contact the offer wall support (links on our FAQ) and open an on-site support ticket if you need staff help or it’s over 10,000 coins.